All sales of our merchandise are final. No refunds or returns are accepted.
We do not accept returns or exchanges unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e., incorrect item is delivered, delivered past wear date, delivered to an address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
If you wish to return for re-inspection must be shipped back to our store and received within 5 business days from the time the package was delivered. Refunds will not be credited, and replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, no exceptions.
Returned Merchandise must be in excellent, unworn condition, packaged securely in the original or comparable packaging. When returned for re-inspection, the dress must be in perfect, new, never-worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e., smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,request RA Request Form
